"We Don't Serve Guests-We WoW Them™"
Welcome to
Empire Hospitality™
Empire Hospitality™ offers elite hospitality training and consulting services globally. We specialize in guest service excellence, team training, and unforgettable customer experiences. Our signature program, Booked & Trained™, equips staff with world-class skills to wow guests and boost business performance.
Our Story
Empire Hospitality™ - Built to WoW
It all started with one unforgettable guest experience - the kind that leaves a mark. The kind that makes someone say, "Now that's how it should be done."
We saw the gap, The tired training. The robotic service. The wasted potential in brilliant staff never given the tools to actually shine. So we said no more!
Empire Hospitality™ was born from boldness, brilliance, and a little sass - the unapologetic belief that service ins't just a job. It's a performance. It's a craft. And if done right.....it's unforgettable.
We don't do cookie-cutter. We don't do "good enough". We train teams to walk, talk and serve like bosses. Because in this Empire, we don't serve guests-we wow them™
From boutique hotels to global brands, our signature approach brings luxury-level energy, unforgettable guest moments, and team confidence that sells. And yes - we have fun doing it.
This is more than hospitality.
It's Empire-level service.
And we're just getting started!
What We Do Best - Services Built for Hospitality Royalty
From floor staff to leadership, our sessions turn your team into the experience.
We don't teach boring scripts - we coach transformation. Whether you're launching a new store, revamping staff morale, or want to level up your service game, we're ready to train.
Choose a service below and let's get started.
"Booked. Trained. Obsessed.™"
"Explore the training bundles your team actually needs."
We've trained hundreds of staff across SA and beyond - and we know what teams really need to perform. Whether you're just starting out or levelling up, these packages bring results fast.
All packages include:
✔Professional training deliver
✔Practical service coaching
✔WhatsApp support
✔Instant team morale boost
✔Feedback report (optional)
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Booked
&
Trained
Essentials™
"Start with the basics.
Finish with the wow".
✔3-Hour onsite session
Covers: Guest experience, appearance, communication & teamwork
✔Includes free 5-module training pack
✔Ideal for small cafés, new staff, fast refreshers
Full
Empire™ Training
"The full works - for teams that want it all."
✔Full-day immersive session
✔Upselling, Complaints, Guest Magic
✔Roleplay: drills, reward ideas
✔Includes 20-module printed/digital pack
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Opening
New Store
"Get your entire team launch-ready
before Day 1."
✔Store setup training
✔Focus: Workflow, Guest Handling, Team Culture
✔Includes Manager Coaching & Scheduling tips
✔Ideal for hotels, new branches, relaunches
Need Something else?
Want a quote for multiple stores or have a big team across shifts?
We do custom bundles for hospitality groups, lodges, chains and franchise groups.
Booked & Trained Essentials™
Our Signature starter bundle for teams who need the real basics - guest service,
standards and that signature "wow".
These packages are perfect for training new hires, refreshing team energy, and leveling up to boss energy. Setting higher standards from day one.
Available soon as part of our official launch - stay tuned!
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Why Choose Empire Hospitality™
Our Key Features: Transforming Hospitality Experiences Globally
Elevating Guest Experiences
We don't just improve service - we transform it. At Empire Hospitality™, we fine-tune every detail of your operation to create unforgettable guest moments. From flow and energy to service confidence, we help your team show up sharp, fast and ready to wow - every shift, every guest. Because average is forgettable, and we don't do forgettable.
Positioning You to Lead
We don't follow trends - we help you set them. At Empire Hospitality™, we study what's working (and what's not), then show you how to stand out in your market. From guest psychology to competitor moves, we turn insights into action so your venue doesn't just grow - it dominates.
Tailored for Your Venue, Built to Impress
No two venues are the same - and we wouldn't want them to be. At Empire Hospitality™, we design bold, practical solutions that suit your unique setup, whether you run a luxury hotel, buzzing resort or intimate boutique space. We combine real-world know-how with insider insights to help you deliver unforgettable service, boost guest love, and stay one step ahead.
